Fur & Tails Pet Services

TERMS AND CONDITIONS

Fur and tails pet services Pty Ltd ABN 23 229 895 241 (hereafter referred to as “fur and tails”, “we”, “us”, or “our”) provides the fur and tails website enables Pet Owners to find Pet Sitter that want to provide housing for Pets and/or other Pet Services. The fur and tails website was set up to help provide Users with a means of offering and booking such Pet Services.

In certain circumstances, fur and tails also provides public liability insurance that protects Pet Sitters from certain liability that may arise when caring for a Pet.

By making use of fur and tails website, you (hereafter “You” or “Your”) agree to comply with and be legally bound by the following Terms of Service (“Terms”). For this reason, it is important to review the following Terms carefully. These Terms constitute a legally binding contract between You and fur and tails, under which we agree to maintain the website and provide the Insurance Services and You agree to pay the Fee and to respect these Terms.

If You do not agree to these Terms, you must not use the services in any way, including without limitation to contact, communicate with, or otherwise obtain information from Users via the website or other platforms.

Each User agrees that a binding legal contract is created between each Owner and Sitter when a Pet Service is booked. Any such agreement between Users is on these Terms and any other applicable terms in the relevant Booking.

Contents

Key Terms
Disclaimer and Liability
Modifications to these Terms
Compliance with Laws
How the Fur and Tails Website Works
Our Service
Cancellation Policy and Refunds
Medical Issues and Emergencies
Insurance
Property Damage
Contact Details

1. Key Terms

“Booking” – the engagement of a Sitter by an Owner with respect to the provision of Pet Services, on the terms specified by the relevant Owner and Sitter in the booking process and these Terms;
“Content” – text, graphics, images, music, software, audio, video, information, compilations, documents, data or other materials;
“Fee” – any fee payable by You to Fur and Tails in connection with the Services;
“Insurance” and “Insurance Services” – the specific public liability insurance organised by Fur and Tails with the aim to protect Sitters from certain liability that may arise as a result of accommodating and providing Pet Services, subject to limitations and deductibles outlined in the policy
“Our Services” – the services, information and resources provided by fur and tails;
“Pet” – the dog, cat, bird, rabbit, guinea pig and/or other pet with respect to which the Owner is seeking and or books Pet Services;
“Pet Services” – services provided by Sitters to Owners pursuant to a Booking, including without limitation the provision of housing of Pets and other Pet related services;
“Pet Service Fee” – the Fee payable by Owners to Sitters for the provision of Pet Services pursuant to the relevant Booking. Also sometimes referred to as “Sitter Total”;
“website” – a suite websites that enables Owners to search for and book Pet Services offered by Sitters.
“Sitter” – a person who offers to provide Pet Services via the website;
“Stay” – the number of days, nights and/or sessions during which a Sitter provides Pet Services and otherwise looks after a Pet at the location specified in the Booking;
“User” – a person who uses the website or Our Services;
“You” – a person who accesses or uses the website, whether or not as a User, Sitter, Owner or Provider.

2. Disclaimer and Liability

Disclaimer

Fur and Tails, including its partners, agents, contractors, officers, directors, shareholders, employees, and other third parties associated or involved in running the Platform, to the maximum extent permitted by law, disclaim all liability and responsibility for, and You agree to release us from, any damage or loss that might be suffered by You, any User or any other third party caused directly or indirectly by Our Services, the Pet Services or any other use of the Platform (including without limitation interactions with third parties facilitated by the Platform) INCLUDING, WITHOUT LIMITATION, LOSS OR DAMAGE SUFFERED AS A RESULT OF NEGLIGENCE.

3. Modifications to these Terms

Fur and tails reserves the right to change these Terms at any time, including to vary, remove, or introduce Fees. Before changing these terms, Fur and Tails will try to give Users notice of such change by way of update before they take effect, although this may not always be possible. Please check our website regularly for updates. Such modifications will be effective immediately upon posting (or if a date is specified in the notice, that date). Any changes to Terms will not have retrospective effect and will only impact upon bookings made after the time of the change. Continued access or use of the Platform shall be deemed conclusive evidence of Your acceptance of the modified Terms.

4. Compliance with Laws

When accessing or using the website or services, and providing or using Pet Services, You must comply with all applicable local, state, national and international laws and You are responsible for obtaining all necessary licenses and permits. You are also solely responsible for complying with any and all applicable tax laws and regulations that apply to Your activity on the Platform. This includes the payment of tax on any amounts collected for Pet Services provided.

Without limiting the preceding paragraph, it is Your sole responsibility and obligation to comply with any applicable laws relating to the Pet Services, including without limitation with respect to the boarding of animals and the keeping of animals at private residences, including any applicable state and federal companion animal legislation and the local council regulations and by-laws.

EACH USER IS SOLELY RESPONSIBLE FOR OBTAINING ALL PERMITS, LICENCES AND OTHER PERMISSIONS REQUIRED TO OFFER OR PROVIDE ANY PET SERVICES. FUR AND TAILS ASSUMES NO RESPONSIBILITY FOR A USER’S FAILURE TO OBTAIN SUCH PERMITS, LICENCES OR PERMISSIONS OR OTHERWISE COMPLY WITH ANY APPLICABLE LAWS, RULES OR REGULATIONS.

5. How the Fur and Tails Website Works

The website can be used to enquire on Pet Services provided by Sitters. These Pet Services are shown on the main page under our services. Users may be required to provide personal information, including without limitation about their homes and their Pet(s).

The Owner is obliged to pay the Pet Service Fee applicable to a Booking using bank transfer or cash at the time both the Owner and the Sitter have agreed on the Booking. Unless agreed to by the sitter.

6. Our Services

In exchange for certain of Our Services, Users must pay the Fees as contemplated by these Terms.

In exchange for certain of Our Services, Users must pay Our Service Fee and the Booking Fee with respect to Bookings made through the website.

Cancellation Fee

Without limiting the terms below under “Cancellation Policies and Refunds”, depending on the cancellation policy, if an Owner cancels a Booking, the Owner may be required to pay a cancellation fee in accordance with the terms of the relevant Booking (Cancellation Fee). Owners can view the Sitter’s cancellation policy at all times on the website.

All Fees
Any changes to any of Our Fees are effective once they are posted on the Platform (unless a specific effective date has been specified). Unless otherwise stated in the relevant Booking, all Fees are quoted and payable in Australian Dollars. Each Owner accepts the responsibility to pay the amounts payable with respect to such Fees in a timely manner by means of a valid payment method that fur and tails accepts.

7. Cancellation Policies and Refunds

Each Owner and Sitter agrees to the cancellation rules set forth below with respect to each Booking made through the website.

Cancellations & Refunds before the start of the Booking

Owners – if You are an Owner, this section applies to You:

If an Owner cancels a Booking before the Pet Services have been performed, the Owner will be required to pay any applicable Sitter Cancellation Fee to the relevant Sitter.

Owners can view the Sitter’s cancellation policy at all times on the website. By paying for a Booking, the Owner agrees and accepts the relevant Sitter’s cancellation policy.

If the Owner cancels a Booking, the Owner is entitled to a refund in accordance with the cancellation policy.

The refunding of the Pet Service Fee under the cancellation policy will include:

Full refund if cancelled 72hr or more from booking date.
Partial (50%) refund if cancelled within 72 to 24 hrs from booking date.
No refund if cancelled with in 24 Hour of the bookings start time

All ongoing Repeat Weekly Bookings without a specified end date are subject to the Flexible policy regardless of the Cancellation Policy.

If a Sitter cancels a Booking, the relevant Owner is entitled to a full refund of any Pet Service Fee paid by the Owner with respect to that Booking.

8. Medical Issues and Emergencies

In the event a Sitter, in carrying out Pet Services, reasonably considers that the relevant Pet needs veterinary care or any other medical attention whilst in the Sitter’s care, the Sitter must immediately contact the relevant Owner using the contact information provided by the Owner. In such case, the Owner agrees to respond to such communication from the relevant Sitter and to provide instructions as to how the Sitter should proceed, including whether medical assistance should be sought and if so, what kind of medical assistance should be sought, and whether the Sitter can contact the veterinary contact provided by the Owner or in the absence of such contact information, a veterinary that the Sitter reasonably believes to be appropriate.

In the event that a Pet reasonably requires veterinary care or any form of medical assistance whilst the Pet is in the care of a Sitter pursuant to a Booking, then, provided that the relevant veterinarian or medical practitioner is qualified to provide medical treatment or advice regarding the Pet pursuant to any applicable laws, the Owner acknowledges, agrees and authorises any actions to be taken with respect to the Pet which that veterinarian or medical practitioner recommends.

Without limiting the above, in case of any emergency relating to a Pet in the care of a Sitter, the Sitter must immediately notify the Owner (and any emergency contact provided by the Owner pursuant to the relevant Booking) The Sitter must provide all relevant details of any emergency so that the Owner, the Owner’s emergency contact can determine which veterinary care is required.

If the Owner or the Owner’s emergency contact cannot be contacted in event of an emergency, the Owner authorises the Sitter to take any and all actions reasonably required to obtain veterinary care and/or any other medical assistance and to take any actions recommended by such veterinarian or medical practitioner (as the case may be) with respect to the relevant Pet.

Without limiting the above, if an Owner and a Sitter agree in writing as to the procedure to be followed in the event of an emergency, the Sitter must use best endeavours to comply with such directions. This notwithstanding, each Owner agrees that the Sitter can seek veterinary care or other medical assistance, as the Sitter, acting in good faith, considers reasonably appropriate, including in the event that the Owner cannot be contacted.

In the event that the Sitter obtains any veterinary care or other medical assistance with respect to a Pet, to the maximum extent allowed by law the Owner must:

except to the extent that the Owner and the Sitter have agreed otherwise in writing, indemnify the Sitter for any and all reasonable costs, expenses and liabilities incurred by the Sitter in connection with the relevant veterinary care or medical assistance;

Each Owner agrees that any costs or expenses incurred in connection with obtaining veterinary care or other medical assistance with respect to the Owner’s Pet under a Booking are payable by and charged directly to the Owner. The Owner may be eligible to recover some or all of such amounts charged to the Owner’s credit card under the FUR and Tails Public Liability Insurance.

9. Insurance (Accident Cover)

Fur and Tails provides Public Liability insurance for bookings that are made and paid. Public liability covers You for your liability to pay compensation to a third party for damage to property or personal injury as a result of the Sitter’s negligence whilst the Pet is under the Sitter’s care.

10. Property Damage

The Insurance Services do not cover any property damage caused by a Pet or by a Sitter to a Sitter or Owner’s property or any other person’s property living in the same household as the Sitter, nor does it cover any damage to a User’s property directly or indirectly caused by the Pet Services. Notwithstanding this, you acknowledge and agree that Fur and Tails does not have any responsibility to reimburse or otherwise cover You for any property damage whatsoever, and You hereby indemnify, release and hold harmless Fur and Tails with respect to any cost, expenses or liabilities incurred directly or indirectly in connection with any Pet Services, including with respect to any damage of property.

11. Contact Details

Please contact us if you have any further enquiries at:

Fur and Tails

0426 142 345

Harrington Park

NSW 2567

Australia